Still open to other ideas or suggestions, but will be unable to test/confirm for a few days until new card arrives and is installed (because laptop is disassembled). WHAT IS DUAL BAND WIRELESS AC 3165 DRIVERMy thinking is that if the function changed without any driver or setting changes of any kind, then the adapter is likely to be malfunctioning. The adapter is certified 802.11ac but again, nothing tells me which it has chosen to use as this is another automatic selection.ĭue to the short period where the connection to network shared folders was working when the driver was changed, but it has now stopped working without any change to the driver, and another change to the driver did not fix the problem, I have decided that the adapter is inexpensive enough to try replacing it. There is nothing to indicate which one it is using. ![]() It chooses automatically between 2.4 and 5GHz (if you are referring to frequency) and the SSID is not separate, but linked. I tried downloading the latest driver direct from Intel but it has had no effect. Though it cannot find it over wifi, so while I can input the IP address and browse to the specific driver, it still does not work unless the ethernet is connected instead.īUT the printer is now of secondary concern, as the previous problem of a lack of ability to connect to anything on the network except the internet has returned. One of the first things I did was completely remove and reinstall the printer. The printer model really doesn't matter, since it is a static IP that is shared to everyone on the network and it will not ping. I don't believe the problem is with printer settings, since printer is ethernet and since other wifi adapters - therefore the wifi from the router - work perfectly fine. I rolled back the driver as described in original post, and that solved 1 problem (accessing network shared folders) but this problem with the printer exists in both versions of the driver. This is why I believe that it is specific to this adapter, either settings or driver. A USB wifi adapter "Linksys AE2500" plugged into this laptop (with the AC3165 disabled) has no problem with this printer. The ethernet adapter "Realtek PCIe FE Family Controller" has no problem with this printer. The built in adapter "Intel Dual Band Wireless-AC 3165" is the only one with the problem connecting to the printer's IP address. WHAT IS DUAL BAND WIRELESS AC 3165 WINDOWS 10The laptop with the built-in wireless is a Dell Inspiron 15-3567 running Windows 10 Pro version 20H2. All computers with ethernet access to the network can reach this printer. Other computers with wireless access to the network can reach this printer. When it is available to any computer, it can be pinged, is searchable as a device, and when installed shows as an available printer. The printer is connected via ethernet and has a static ip address. There don't appear to be any settings, but here is the manufacture site with the router description. The (usb) adapter that works on this laptop to reach the computer is a Linksys AE2500, in case that offers any clues. Oh, and this printer problem existed when the more recent driver was installed too. Problem is fully isolated to this adapter. And yes, I have completely ruled out firewall, advanced sharing settings, permissions, etc. So I tried looking through advanced settings but am getting lost due to the extreme differences in available options on the two different wireless adapters.Īny suggestions for possibilities to try are welcome. I disabled the AC 3165 adapter and connected via a USB wireless adapter. Every other computer, whether ethernet or wifi, is able to ping, install, and print to the printer. ![]() Unless I plug in to ethernet, then it is fine. ![]() ![]() It will not ping the printer's static IP address. It continues to not be able to access a network printer. Resolution was to delete the device (running driver version 19.51.30.1), then reinstall which reset driver to version 19.51.21.1, and now the computer and its shares are available. Initially, this laptop would not find other computers or printers on the network while on wifi, but worked fine when connected via ethernet. Problem is a laptop with the AC 3165 adapter.
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